Frequently Asked Questions

My loved one thinks they have nothing much to share – how can I convince them to do a video life story?

They are not alone in thinking this way.  But life story videos aren’t about timelines and events – they’re more about preserving unique family stories and pearls of wisdom, capturing their true essence and personality in a way that no other media forms can.

Also, things that may seem boring to them today could be really interesting to later generations.

I’m in my 50s – is that too young to do a video story?

We don’t think it’s too young.  By waiting too long to do a legacy video you  will start to forget important details of your family stories and special memories.

Our advice is to start small and record the stuff that’s really important to you. Then you can relax, knowing that at least some of your stories are safe and sound.

My father is a private person and doesn’t like the idea of talking about some parts of his life.

That’s totally ok – we make sure the person being interviewed is comfortable talking about all the topics we cover. If there is something they don’t want to include, we will always honour this.

What’s the difference between a Moving Memories video and having my friend create a short video for me?

Yes it is true – you can get a friend to do a video on their phone or camcorder, but it will be quite different to the service we offer.

Moving Memories provides you with a high quality digital time capsule that you and your family can treasure forever. We use DSLR cameras,  LED lights and lapel/shotgun microphones to produce high quality documentary style footage for your video.  Your friend is not likely to have access to this type of equipment or have the video experience we have.

We also edit the footage to remove ums and ahs, add side shots, and can include old photos and memorabilia to enhance your story.

Depending on which package you choose, the video will be supplied as a digital download, hosted on a video sharing site so you can easily share with family and friends, or stored on a private personalised page on our website.  Again this is not something that your friend would be likely to do to ensure that your video is kept safe and secure.

I have heard about your Story Sharing circles held at Retirement Villages – what are these?

We love helping people connect with the stories that have shaped their lives.  Our Story Sharing circles (held at Retirement villages in Wellington and Auckland) are fun, interactive and free!

We come along to the village and explore life story questions together in a group – and at the end of the session, I will share some examples and talk a little about the importance of saving your precious memories and stories.  I will also suggest some ideas on ways to start doing this.

Get in touch if you’d like to know more – email

What is included in the $995 cost of a 15 minute video?

Our prices are based on all the many hours of work that go into producing a completed video – and the actual video interview with you is only one part of it.  The video production process includes:

  • pre-production meeting to discuss and plan your video (1 hour)
  • video interview with you at your home (2 to 3 hours with 2 video crew)
  • post-production editing of footage (6-7 hours)
  • adding music, titles & graphics (1-2 hours)
  • adding old photos to footage (if included)
  • review of initial first cut of video (1 hour)
  • final editing and delivery of video in chosen format (up to 1 hour)

The longer the footage, the more post-production editing is required – so pricing increases for the Standard and Full Story packages.

NOTE: As a general rule of thumb, the average video production in NZ costs between $1500 and $10,000 per finished minute of video.  Based on this, our prices are way below average video production prices.

We do offer a 3 month interest free payment plan, and also have a Gift Voucher option so that your family members can contribute towards the cost of the video.  This makes a great gift for special birthdays.

I would like to buy a Gift Voucher for my loved one – how do I do that?

We can issue you with a Gift Voucher for Moving Memories – just get in touch via our Contact page advising of the amount you wish to gift, and we will be in touch to arrange this.

I would like an additional person in my video, can I do that?

Yes, with our Full Story 30 minute package an additional person is included in your video. Filming of both interviews must take place on the same day and at the same location.

My mother is shy – she won’t agree to being on camera.

If your loved one really doesn’t want to be on camera, we can do an audio interview instead, illustrated with photos, memorabilia and any old family videos. Your family stories will still be saved which is the most important thing.

I’d like to get more information on my family history – can you recommend someone who can help?

If you are interested in your family history, we can recommend Timelines NZ to help you with this.

Our Process:

  • Select a story package

  • Plan your story

  • Choose questions & photos

  • Film your story

  • Edit & review

  • Approval & payment

  • Story video is ready!